Two-way learning with a focus on operational challenges and developing partnerships to bring the commercial and public sectors and civil society together can generate long term benefits.
I recently completed a four day visit to the bustling and busy city of Accra in the company of the Accenture Development Partners (ADP) team implementing the Last Mile Project with Coca Cola, and Ghana Health Services (GHS).
I participated in a workshop and series of meetings at GHS and
Coca-Cola is one of the most powerful and universal commercial brands. In even the most remote regions of the globe, Coke signs adorn village shops and markets. Take a look at any Coke advertisement; it projects their product by association with key human aspirations of happiness and health for family and friends.
Coca-Cola is also synonymous with best in class supply chains and commercial business practices that ensure they are meeting client needs. One of their operational approaches is to ensure “RED compliance” – that they achieve the "Right Execution Daily" with their standard operating procedures which is very pervasively displayed in their offices in the form of performance metrics by area and individual staff member.
This client centered operational approach is something Ghana Health Services (GHS) can learn from. Coincidentally, GHS also has an operational approach called “RED”, that
This recognition that there is an opportunity for two way learning between the public and private sector is the focus of a new project we are working on with Coke and GHS. This approach builds upon a number of earlier discussions with
After some initial work in 2012, the Gates Foundation partnered with Accenture Development Partnerships (ADP) to translate
These fundamental components were broken down and translated by the ADP team into a set of requirements for GHS to achieve effective preventive maintenance. A pilot was conducted in five districts in the Ghana’s Volta Region over five weeks that enabled the servicing of 57 pieces of equipment, in 50 different facilities. Coca Cola provided in-country expertise in delivering a national maintenance model, providing access to their processes, tools and staff as well as setting up several meetings with GHS to share their experiences. A
Dr. K.O. head of the EPI program stressed the importance of effective cold chain management. “We have good coverage rates in Ghana including in the North but recently we had a measles outbreak because vaccine potency was compromised when the cold chain failed, we then had to organize a special campaign and this cost us additional resources. ”
Coca-Cola Regional Director of Public Affairs and Communications for Equatorial Africa Ama Bawuah reaffirmed her support for continuing to help the GHS. “We see our relationship as a key part of us giving back to the community that we rely on for business. A healthier Ghana is a more prosperous Ghana and has more potential for us as a market. We also see how GHS reach the toughest parts of the country and can learn from that as well. At
Interested in learning more? Watch Melinda Gates' TED talk.
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